Tuesday, October 30, 2012

CCC-complaint, cause, and correction






I listened yesterday as a man complained to this woman that "this was the third time I brought in my product, and you fixed it, and now it has the same problem again." And as she tried to console, or at least help this man, I was reminded how much I don't miss listening to customers whining and crying. Because they don't listen. After he left, she was going to do it for free, I spoke with her. I simply said "he has the same symptoms, but after listening he has had different problems." The key word here is symptoms. My back was sore and misdiagnosed as a pinched nerve, which really was my aortic aneurism. Same problem-not to me! My Striple wouldn't start the other day after a short ride. Jumped it ok, and when I got home, started fine. Battery? You would be wrong, it seems Triumph is recalling faulty voltage regulators, which affect the charging of the battery. If Mick hadn't called me that morning to tell me about it, I would have spent good money on a battery, and not fixed the problem. So here in these three examples we have two sets of problems, one-not properly diagnosing the complaint, or the symptom, and two, after misdiagnosis, not fixing the cause. Usually due to misdiagnosis. Putting a bandage on the symptom and hoping that will fixes the problem. My 26 staples and 12" scar had no bandage.
I was good at dealing with problems like this because I asked a lot of questions. "When does it make that noise?" "All the time," "will it do it now?" "No only when cold," and suddenly you got to the truth of the matter, and could fix it. And when we did we all looked good, the customer was happy, and told others. Sadly when we failed they would tell others, too-just twice as many. Bad news you always get.
And if it isn't fixed right, no matter how much you paid is too much. We had the motor rebuilt on the RMZ450, and they discounted it to us quite a bit. But today it leaks coolant and oil, and when I brought it to their attention, they got upset with me-"we gave you a discount." That I didn't ask for, I wouldn't have taken it if it meant a discount in performance to match. And I will never go back there, and if you want to know who, contact me. Seems the old saying about "taking care of those that feed you, fix your bike, and cut your hair" has more importance. Take care of them. Don't ask for a discount or tell them how to do their work. And old friends are just that, for relationships take time. And involvement. This first shot on the Suzuki showed me a lot. I will never return there-ever! First time your fault, second time mine, another old saying.
A lot of religious types out there today claiming to be Christians. Warning about the Mayan calendar end of the world date, do you have plans for December 22nd? Our annual Chocolate party is the 23rd? Remember May 21st of 2011-we are all still here, I am. You see Jesus Himself even warned that many will come in my name, but beware, wolves in sheep clothing. Such a deal they have for you. And some religions even take His name in their name, but deny His deity and mislead others, perverting the gospel for their own needs. Some claim you don't need Jesus, be a good person, and you'll get to heaven, only good is never good enough. Ever miss an A when you only scored an 89, a B+? So we are faced with many lies that sound true, knowing that truth is the basis of all lies. Just changing one word in scripture, like JW's do, can make a difference, again denying the deity of Jesus. Some call Him great teacher, prophet, and other accolades, but Jesus confronted Peter and asked, "who do you say I am?" And Peter answered, "though art the Christ, the son of God!" "What else could Jesus say but "you have answered well." An A+ answer, and even in a pass/fail test, he passed. Would you?
Who do you say Jesus is? Do you call Him Lord and Savior? Is it personal, is He your friend? Or are you stuck on what your church teaches, or believes, and mired in religion when you could have it all in Jesus? No religion, or even Martin Luther's Reformation started out to be less than what they had, they all promised greater things in God-and eventually went off in their own direction, becoming religious. Only in Jesus do you find the best, all other things are lies.
So what's your problem? Tell it to Jesus, talk with Him, and tell Him all the symptoms. His answer will deal with the problem, which often is you, and give you the solution. Now it is up to you to make the choice, to follow or to fail. Your answer will tell those around you who you say Jesus is. And in the matter of salvation, only 100% right passes, all others fail. "But they seemed so nice..." The truth will set you free, just like finding the cause will help solve the problem. We used a simple CCC system, complaint, cause, correction. Complaint is your symptom, cause is sin, and Jesus is the answer. The correction, the correct answer. Once you know the cause, it can be fixed. Sin is the problem, Jesus is the answer. And your answer is?
love with compassion,
Mike
matthew25biker.blogspot.com